Resource Centre

What do you know about landing that next job? What were your experiences with IT recruitment agencies? Where has the recruitment process taken your business? Recann’s IT Recruitment Resource Centre readily offers useful insights for candidates and clients alike aiming to make the path to the next job offer / placement more clear and concise. You can also filter by category to access hints and tips, Recann News, and much more.

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    IT Analyst (SQL 2nd Line Support) – Woking

    Your Responsibilities To provide 2nd line technical support, answering support queries via phone, email and ticket allocation. Monitoring the core managed service platform and application layer to identify incidents/problems and resolving proactively. To maintain a high degree of customer service for all... Read more

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    2nd Line Support Engineer

    Your Responsibilities To provide 2nd line technical support, answering support queries via phone, email and ticket allocation. Monitoring the core managed service platform and application layer to identify incidents/problems and resolving proactively. To maintain a high degree of customer service for all... Read more

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    2nd Line Support Engineer

    Your Responsibilities To provide 2nd line technical support, answering support queries via phone, email and ticket allocation. Monitoring the core managed service platform and application layer to identify incidents/problems and resolving proactively. To maintain a high degree of customer service for all... Read more

  • Author:

    2nd Line Support Engineer

    Your Responsibilities To provide 2nd line technical support, answering support queries via phone, email and ticket allocation. Monitoring the core managed service platform and application layer to identify incidents/problems and resolving proactively. To maintain a high degree of customer service for all... Read more

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    1st Line Support Engineer

    Key Responsibilities and Duties include: To manage all incidents and customer requests from receipt to resolution and closure ensuring service level agreement targets are met. Incident and Problem management, Request fulfilment. Work to SLA thresholds for incident(s), request(s) and problem(s) Prioritising and... Read more

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