Support Engineer

Salary: £30000 to £35000

Location: Greater Manchester

Description:

As the appointed Technical Support Engineer, you will work within the IT Service Delivery team to provide 1st & 2nd line support to our increasing global customers and internal users. My client has over 250 employees across 6 floors based in Manchester City Centre.

Requirement

The skills you should have

• Excellent general IT skills and problem-solving abilities
• Experience in working within a ticket-based system
• Experience of Problem and Change Management
• Desktops support experience – Windows 10 and Mac OS
• Office 365
• Windows Server – 2012 R2, 2016 inc. AD and Group Policy
• Following set processes and updating documentation
• A good understanding of networking – TCP/IP, DNS, DHCP, WiFi etc)
• Virtualization (VMWare)
• Cloud experience (AWS)
• IT policies (DR, backup, access control, change management etc.)
• Good hands-on experience working with Linux systems
• Experience of monitoring tools, we use Zabbix, Splunk, RabbitMQ

Nice to haves

• Advanced VMWare – Virtual network, vLan, NSX and vSAN Knowledge
• Cisco – Firewalls, Routers and Switches
• Networking – VPN, Load balancers, NAT
• Databases (MSSQL, MySQL, ReThink)
• Operational services (Jenkins, TeamCity, Gitlab, BitBucket)
• Infrastructure automation (Ansible)
• Experience of Centrify
• Information Security
• Backup and replication (Veeam)
• ITIL Foundation
• ISO 27001 experience or similar security framework
• Knowledge and experience of working within a software development house would also be highly beneficial

Salary: paying up to 35kpa

Benefits: 25 days holiday, Pension, Health Care, Flexible working hours

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